checkAd

     474  0 Kommentare Avaya Honored With Three TSIA STAR Awards for Services Excellence at Technology Services World Service Transformations

    SANTA CLARA, CA--(Marketwired - Oct 29, 2014) -

    • Avaya recognized for Innovation in the Delivery of Managed Services, Leveraging Technology for Service Excellence, and Enabling Customer Success in Service Revenue Generation, as well as a two-time inductee to the TSIA Star Award Hall of Fame

    Avaya announced it has been named the winner of the Fall 2014 Technology Services Industry Association (TSIA) STAR Awards for Innovation in the Delivery of Managed Services, Leveraging Technology for Service Excellence, and Enabling Customer Success in Service Revenue Generation. The awards were announced on October 22 at the Technology Services World (TSW) 2014 Service Transformations conference in Las Vegas. In addition, Avaya was also inducted into the TSIA Star Award Hall of Fame for the second time. 

    Avaya was recognized for transforming customer support and managed services through the use of technology, including Avaya Automated Chat, Avaya One Touch Video, Speech Analytics, the Avaya Managed Services Platform, and Avaya Diagnostic Server. By using technology and enhanced processes to drive innovation and sell support services Avaya achieved significant business results for the company while boosting the customer experience. 

    The TSIA STAR Award for Innovation in the Delivery of Managed Services recognizes the company that has most effectively undertaken a specific, innovative initiative to increase scalability and productivity, contract performance, or other measure of managed services business success through predictive and preventive methodologies.

    The award for Innovation in Leveraging Technology for Service Excellence is given to the company that has best leveraged technology to improve operational performance, service levels, or the customer experience. The award specifically acknowledges technology that is used internally, not as tools or products sold to customers.

    The award for Innovation in Customer Success in Service Revenue Generation recognizes businesses that demonstrate the most innovative approach in assisting customers in realizing the maximum business value from the use of its products.

    Companies seeking the STAR Award undergo a rigorous evaluation process, with the winners selected by TSIA's service discipline advisory board members. Since its inception in 1990, the STAR Awards have become one of the highest honors in the technology services industry, acknowledging the contribution of companies of all sizes to the continual improvement of technology services delivery industry-wide.

    Seite 1 von 2





    Verfasst von Marketwired
    Avaya Honored With Three TSIA STAR Awards for Services Excellence at Technology Services World Service Transformations SANTA CLARA, CA--(Marketwired - Oct 29, 2014) - Avaya recognized for Innovation in the Delivery of Managed Services, Leveraging Technology for Service Excellence, and Enabling Customer Success in Service Revenue …

    Schreibe Deinen Kommentar

    Disclaimer